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Our Store Policies

Things You Need to Know

We founded QAE Beauty with one goal in mind: providing a personable, influential, and relatable brand that inspire and uplift. Our passion to spread positivity and encouragement has driven us from the beginning, and continues to drive us into the future. We know the impact that the beauty industry has on self-esteem, and strive to provide an experience that influences every Queen to uplift the next. I mean, it is our brand...

Return/Exchange Policy

All beauty product purchases are final. However, if for any reason you are unsatisfied with the product received contact us at within 10 days of the package being marked delivered for a resolution.

Items Needed:

Order #

Reason for return request

Description/photos of damage

Please contact us with any question regarding your order or product issues at


Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exchanges can be processed in the event a defective item or the wrong item is shipped to you. 



In the event of the wrong item being shipped we can offer an exchange or store credit for future purchase. For defective items or transit damage an exchange or full refund for cash amount will be provided.


Unfortunately, you cannot receive a full refund on sales items or coupon codes. Refunds will be issued for cost of order minus discounts and/or promotional value.

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